Frequently Asked Questions


Important! If you need to cancel an order or have a time-sensitive question, please contact customer service by phone at 831-423-5434. Our Customer service hours are 10am-5pm Monday-Friday PST, excluding holidays. You can also email us at customerservice@hartsfabric.

Ordering Policies

Do you offer samples?
Unfortunately we do not offer sample swatches. However we can sell as little as a one yard cut of any of our fabrics.
How long does it take to process my order?
We pride ourselves on processing orders quickly. Our goal is to ship out your order in 1-3 business days.
What is your minimum order?
Currently, the minimum order you are able to place online is 1 yard.
Will a fabric come back in stock?
If an item is out of stock, our customers can enter their email on the out of stock item page following the link "notify me". You will receive an automated email the moment it comes back in stock.
Does the fabric always come in one continuous piece?
We will always do our best to sell you one continuous piece of fabric. If we are not able to fill your order with one continuous piece then we will contact you by phone or email.
What form of payment do you accept?
We accept all major credit cards. We do not accept money orders or checks, sorry no exceptions.
What if I am afraid to put my credit card and info online? Can I still order from your store?
Of course. We understand that some people have a reservation about giving out their credit card information. To speed the ordering process, jot down the 5 digit code for each item that you plan to purchase. We'll need that 5 digit code in order to look up each fabric. When you're ready, give us a call at (831)423-5434 and we will be happy to take your order over the phone. Sorry, we do not take orders over email.
When is my credit card or Paypal account charged?
There is an initial authorization on your account as soon as you place an order. We do not actually charge your account until your order is shipped. This allows us to make changes to your order if we are not able to completely fill your order.
Why did I not receive an e-mailed confirmation of my order?
If you didn't receive an email confirmation of your order within a half hour after placing it, then there might be one of a few possible reasons. A common mistake when placing an order with is not continuing to the final screen, where the order is actually confirmed and placed. You will receive an order number once the order is placed so make sure you keep pressing the "send order" button until you receive an order number. Emails are sent by an automated system, so it is possible that our email got lost in your spam mailbox. Check to see if the confirmation email is in your junk mail folder. If you still don't see an email from us, let us know by emailing
Can I pre-order a fabric that is not in stock?
Absolutely! If there is a fabric you just have to have, but it is out of stock online let us know. Give us a call. We will put together an order and send it as soon as the items arrive. Special ordering fabric can take anywhere from 2-6 weeks, depending on the fabric. We will let you know when we plan on getting it back in stock.
Do you accept Returns?
We do accept returns with a 25% restocking fee.

Shipping Information

Click here to view our shipping policy.

Miscellaneous Questions

Do you have a catalog?
Our catalog is our website. We do not have a printed version of the fabrics we carry since they change on a daily basis.
Do you have an actual store? And, if so, where is the retail store located?
We do have a retail store! We are located in sunny Santa Cruz, California. If you are nearby please stop in! If you think our website is great you will love our store! The Harts Fabric retail store address is 1620 Seabright Avenue, Santa Cruz, CA 95062.
How can I tell if the color of the fabric on my computer screen is the color that I need?
Honestly there is no great way of doing this. We try our best to make the images as accurate as possible but everyone's monitor is different. If you have any questions about color, feel free to call us or email us and we will do our best to help.
What are your shop hours?
Our retail store is open Mon-Sat 10am - 5pm pacific time. Closed Sundays.
What are your Internet Customer Service hours?
A Customer Service representative can be reached from 8am-4pm PST (West Coast Time) Monday-Friday. We are not in the office over the weekend, but if you leave a message we will do our best to return your call on Monday.
I just sent you an email. When will I hear back from you?
We receive a lot of emails. We answer them in the order in which they are received. It doesn't usually take more than 24 hours to answer during normal business hours. Please be patient.
I just left you a voicemail. How long will it take to hear back from you?
If you leave a voice mail at the internet desk during normal business hours, we will get back to you within 24 hours. We answer phone calls and messages in the order in which they are received. If you feel it has been too long since you called, feel free to call again. (You would be surprised at how many messages we get with no return phone number!)
Don't see an answer to your question?
Send us an email and we will do our best to answer any questions you might have!
Click here to Contact Us
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